MB2-718 Study Material | You configure an organization to use entitlements…

Following is MB2-718 Study Material | You configure an organization to use entitlements… from latest Microsoft practice test.

Question: 6

You configure an organization to use entitlements. No customization has been applied. You need to associate an entitlement with a case record. Which option is displayed in the entitlement lookup field on the case record?

A. only active entitlements associated with the case customer
B. all active entitlements associated with the customer and contact
C. only active entitlements associated with the case contact
D. all entitlements associated with the customer and contact

Answer: B