MB2-714 | Your Dynamics CRM organization uses…

Question: 2

Your Dynamics CRM organization uses the interactive service hub. You need to identify which security role must be assigned to you before you can create a new interactive dashboard. What are two possible security roles that will achieve the goal? Each correct answer presents a complete solution.

A. Activity Feeds
B. System Administrator
C. System Customizer
D. Customer Service Manager

Answer: C

MB2-714 | Your company has a Dynamics CRM organization…

Question: 1

Your company has a Dynamics CRM organization that uses a FieldOne solution. A customer calls your company’s Help Desk to report a failed device. You schedule a technician to resolve the issue. You need to identify which notification methods can be used to notify the technician. What are two possible notification methods? Each correct answer presents a complete solution.

A. an automated phone call
B. an email message
C. Windows 10 toast
D. a text message
E. a web browser pop-up

Answer: A,B

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