You configure the System Center 2012 Service Manager connector for System Center 2012 Virtual Machine Manager (VMM). You need to ensure that users can access the VMM data from the System Center Service Manager console. Which two tasks should you perform from the System Center Service Manager console? (Each correct answer presents part of the solution. Choose two.)
A. Import the VMM management packs.
B. Create a catalog group.
C. Create a type projection.
D. Import the VMM classes by using the CSV connector.
E. Create views based on VMM classes.
Your company has a private cloud that is managed by using a System Center 2012 infrastructure. The company defines the Service Level Agreement (SLA) for a web application as 99 percent uptime.
You need to create service level objectives (SLOs) that meet the SLA requirement. Which object or objects should you create from the Service Manager Console? (Each correct answer presents part of the solution. Choose all that apply.)
A. a queue
B. a connector
C. a channel
D. a calendar
E. a metric
F. a subscription
In SCSM 2012 the Service Level Management offers a great opportunity to implement SLAs for different IT management processes. With the four components of SLA management you can build your own complex SLAs:
Queues ->Which work items are covered in the SLA Calendar -> The service hours of an SLA Metrics ->What is measured in the SLA Service Level Objective -> Target of the SLA.